The Vacation Rental Show: How We Grow
Welcome to How We Grow. Consider this your playbook for all things vacation rental, as we deep-dive into the latest hot topics, technology, and strategies, to help you take your vacation rental business to the next level. Hosted by industry veteran, Lynell Gordon.
Vacation Rental Stories: Episode 68 - A Franchise Model Approach
May 21, 2024 • 18 MIN
Join Lynell Gordon as she talks to Vickie Storm, GM and CEO at iTrip, about the franchise model for vacation rentals.
Vacation Rental Stories: Episode 67 - Making Direct Reservations Easy for Your Customers
May 14, 2024 • 32 MIN
Join vacation rental industry veteran Lynell Gordon as she talks to Eric Goldreyer, CEO of bnbfinder, about why it is imperative for property managers today to have a direct booking system and website. This episode is sponsored by Streamline.
The Four ‘C’s of Hospitality with Adam Knight of Recreation Vacation Rentals
May 9, 2024 • 30 MIN
Join Lynell Gordon as she talks to Adam Knight, Co-Founder and CEO of Recreation Vacation Rentals, about the four ‘C’s of hospitality: cleaning, comfort, communications, and consistency. This episode is sponsored by Streamline.
Quarterly Revenue Trends for Vacation Rental Success with Tim Woodward
April 30, 2024 • 17 MIN
Join Lynell Gordon on this episode of The Vacation Rental Show: How We Grow as she talks to Tim Woodward, CTO at Local Social, about the current state of the vacation rental market, booking trends for the rest of the year, and how to maximize property revenue in each quarter. This episode is sponsored by Streamline.
Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
April 15, 2024 • 21 MIN
Join Lynell Gordon as she talks to Inhabit’s CEO, Lisa Stinnett, about how the company is revolutionizing the industry through innovative products and solutions. This episode is sponsored by Streamline.
Vacation Rental Stories: Episode 62 - Growing With Your People
April 10, 2024 • 13 MIN
Join Lynell Gordon as she talks to Jim Bizily of I Love Vacations about how to build your business around your people. This episode is sponsored by Streamline.
Vacation Rental Stories: Episode 61 - Keeping Your Infrastructure Up to Date
April 3, 2024 • 7 MIN
Join Lynell Gordon as she talks to Lino Maldonado of BeHome247 about the need for property managers to introduce electric vehicle charging into their infrastructure. This episode is sponsored by Streamline.
Vacation Rental Stories: Episode 60 - Personalizing Every Guest’s Stay
March 26, 2024 • 14 MIN
Join Lynell Gordon as she talks to Rachele Hobbs of Hobbs Realty about how to encourage decades of guest loyalty. This episode is sponsored by Streamline.
A Call to Veto SB280 with Tiffany Edwards of Coletta Consulting LLC
March 22, 2024 • 14 MIN
Join Lynell Gordon as she sits down with Tiffany Edwards of Coletta Consulting LLC to call for a veto to Senate Bill 280.
Regulatory Risks Facing Vacation Rentals with Scott Leggat of Inhabit
March 19, 2024 • 10 MIN
Join Lynell Gordon as she talks to industry veteran Scott Leggat about the current regulatory landscape and what this means for property managers. This episode is sponsored by Streamline.
The Healing Power of Sharing Experiences with John Suzuki of Finding Better
March 12, 2024 • 39 MIN
Join Lynell Gordon as she talks to John Suzuki of Finding Better about the healing power of sharing and overcoming trauma, the importance of setting goals, and fostering inclusivity in the workplace.
Learn to Delegate Before It’s Too Late with Andy Newman of Newman Hospitality
March 5, 2024 • 9 MIN
Join Lynell Gordon as she talks to Andy Newman of Newman Hospitality about growing effortlessly through playing and learning to delegate. This episode is sponsored by Streamline.
Strong Communities: The Key to Growth with Jodi Cleer of I Love Vacations
February 27, 2024 • 20 MIN
Join Lynell Gordon as she talks to Jodi Cleer of I Love Vacations about how to manage fast-paced growth. This episode is sponsored by Streamline.
Define Your Growth Goal with Alex Zemianek of JZ Vacation Rentals
February 20, 2024 • 12 MIN
Join Lynell Gordon as she talks to Alex Zemianek of JZ Vacation Rentals about the key to sustainable growth. This episode is sponsored by Streamline.
Why Change, Self-Empowerment, and Curiosity are Crucial to Growth with John Suzuki
February 13, 2024 • 33 MIN
Join Lynell Gordon as she talks to John Suzuki of Finding Better about how to grow both professionally and personally through curiosity, self-empowerment, and being open to new ideas.
Making the Real Estate Leap with Sarah Bernard of Red Key Realty Leaders and Sonnenblick Chalet
February 6, 2024 • 19 MIN
Join Lynell Gordon as she talks to Sarah Bernard of Red Key Realty Leaders and Sonnenblick Chalet about managing both real estate and vacation rentals. This episode is sponsored by Streamline.
Mistakes Are Okay with Rachel Alday of Abode Luxury Rentals
January 30, 2024 • 18 MIN
Join Lynell Gordon as she chats with Rachel Alday of Abode Luxury Rentals about organically growing a property management company. This episode is sponsored by Streamline.
Vac-AI-tion Rentals with Francois Gouelo of Enso Connect
January 23, 2024 • 6 MIN
Join Lynell Gordon as she talks to Francois Gouelo of Enso Connect about the potential use cases of AI in hospitality. This episode is sponsored by Streamline.
Branding is Essential! Advice from Fred Cercena of GetAway Vacations
January 16, 2024 • 13 MIN
Join Lynell Gordon as she chats with Fred Cercena of GetAway Vacations about marketing your vacation rental company in the best way possible. This episode is sponsored by Streamline.
Document Your Processes! with Valerie Budd and Jessica Grogan of Rent Branson
January 9, 2024 • 23 MIN
Join Lynell Gordon as she chats to Valerie Budd and Jessica Grogan from Rent Branson about the processes and software needed for scaling up your vacation rental company. This episode is sponsored by Streamline.
Managing Homeowner Relationships with Tiffany Hobbs Wilson of Hobbs Realty
January 2, 2024 • 13 MIN
Join Lynell Gordon and Tiffany Hobbs Wilson, Chief Operating Officer and BIC at Hobbs Realty, as they discuss managing relationships with homeowners and the key to homeowner acquisition. This episode is sponsored by Streamline.
Maximizing Revenue in Vacation Rentals with Douglas Brindley, Owner and President of Brindley Beach Vacations & Sales
December 28, 2023 • 14 MIN
Join Lynell Gordon and Douglas Brindley, Owner and President of Brindley Beach Vacations & Sales, as they share quick tips for increasing revenue in the industry. Learn about implementing fees, selling travel insurance, and maximizing profitability.
Build Your Voice and Grow Your Short-Term Rental Business with Jennifer Mucha, President and Founder of Arrived
December 19, 2023 • 13 MIN
Join Lynell Gordon and Jennifer Mucha as they discuss what you need to have in place to grow in the rental property industry. Tune in to learn what pitfalls to avoid from someone who’s been there and done it.
Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty
December 12, 2023 • 10 MIN
Join Lynell Gordon and Scott Jordan, Owner of Maui Life Realty, as they discuss life after the Maui fires and how vacation rentals in the area are coping with the effects. Please note: This episode was recorded in September and regulations in Maui may have changed. As of December 11th 2023, Lahaina remains fully closed to the public out of respect to the town's residents but the rest of West Maui has reopened. Visiting the area supports the local residents whose livelihoods rely on tourism.
The Power of Mentorship with Matt Landau, Founder at VRMB.com
December 5, 2023 • 25 MIN
Join Lynell Gordon and Matt Landau, Founder at VRMB.com, as they chat live from Streamline Summit. Together, they discuss insights from the VRMB Community on mentorship and the joy of running a successful vacation rental business.
Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
November 28, 2023 • 10 MIN
Join Lynell Gordon and Michael Godfrey, Owner of Michael’s Vacation Rentals as they explore how to organically grow your vacation rental business; whether or not you should become a franchisee; and why fostering relationships with homeowners is so important.
Don’t Grow Unless You’re In Control with Jed Stevens, Co-Founder of Koloa Kai Vacation Rentals
November 21, 2023 • 13 MIN
Join Lynell Gordon and Jed Stevens, General Manager and Co-Founder of Koloa Kai Vacation Rentals, as they discuss the key to sustainable growth of property management companies, the need to build a solid team early on, and the importance of being a place where guests can make memories for big life moments.
Relationships: The Key to Real Growth in the Industry with Fiona Quinn, SVP at AvantStay
November 14, 2023 • 15 MIN
Join Lynell Gordon and Fiona Quinn, Senior Vice President at AvantStay, as they delve into why the vacation rental industry is such a wonderful and beautiful one; why property managers need to be more involved with advocacy; and why your relationships within the industry are so vitally important.
Why Advocacy is SO Important with Scott Leggat of Inhabit
November 7, 2023 • 21 MIN
Join Lynell Gordon and Scott Leggat of Inhabit as they delve into why advocacy is so important, how Inhabit raised money for their advocacy program, and why you should get involved with your local community if you want to grow your business.
How to Find the Perfect Homeowner with Ginger Harrelson, Co-Owner of Beachball Properties
October 31, 2023 • 20 MIN
Join Lynell Gordon and Ginger Harrelson, Co-Owner of Beachball Properties, as they explore what exactly the perfect homeowner looks like; how your goals will change as you grow your business; and why, sometimes, you need to take on any and all work that comes your way.
Get to Know Your Rental Homeowners with Audrey Miller, Co-Owner of Cottage Connection of Maine
October 24, 2023 • 18 MIN
Join Lynell Gordon and Audrey Miller, Co-Owner of Cottage Connection of Maine, as they delve into why you should always look for help when starting out; why you should care about your guests; and the value of getting to know and building trust with your homeowners.
Creating a Positive Company Culture: Lessons from Steve Schwab of Casago
October 17, 2023 • 29 MIN
This week, Lynell Gordon is joined by Steve Schwab to explain how cultivating a strong positive culture based on shared values and principles is crucial to empowering your employees and creating a successful vacation rental business.
Streamlining Guest Experience with AI and Digitization: Insights from Francois Gouelo of Enso Connect
October 10, 2023 • 12 MIN
Join Lynell Gordon and Francois Gouelo as they deep dive into how streamlining guest communication and providing accurate responses can help amplify the guest experience. Learn how a unified messaging platform can enhance property management while creating a personalized guest experience.
Back-to-Basics: What Makes the Vacation Rental Industry Special? With Steve Frellick of Yonder
October 3, 2023 • 21 MIN
Join Lynell Gordon and Steve Frellick as they delve into the importance of passion in the vacation rental business, the power of optimism, and the not-so-positive changes since the COVID-19 pandemic and the rise of technology. Learn more about the history of the vacation rental industry as Steve highlights the value in maintaining the original roots.
From 950 to 1,200 Properties: How SkyRun Stayed Consistent, with CEO Lukas Krause
September 26, 2023 • 27 MIN
Join Lynell Gordon and Lukas Krause as they dive into the recent rapid evolution of the property management space. From discussing the new and upcoming trends in culture and technology to SkyRun’s rapid growth from representing 950 properties to over 1,200, Lynell and Lukas offer invaluable insights for all property managers.
Keep Your Owners Happy and You’ll Thrive with Alistair Malins, CEO of Luxury Cottages
September 19, 2023 • 16 MIN
In this episode of How We Grow: The Vacation Rental Show, we’re joined by Alistair Malins, CEO of Luxury Cottages. Join him and Lynell as they discuss how to keep property owners happy and why you need to partner with the right people, not just anyone.
The Art of Less: Maximizing Profits in Vacation Rentals with Rachel Gainsbrugh of Short Term Gems
September 12, 2023 • 27 MIN
Join Lynell Gordon and Rachel Gainsbrugh as they take a deep dive into the secrets to making more money with fewer properties, the strategies for growing a profitable vacation rental business, and the significance of understanding the guest journey.
Will Your Business Go? With Alex Zemianek, Founder & CEO of JZ Vacation Rentals
September 5, 2023 • 28 MIN
In this episode of How We Grow: The Vacation Rental Show, we’re joined by Alex Zemianek, Founder & CEO of JZ Vacation Rentals. He and Lynell get into the heart of the importance of acquiring customer information, and how to know which direction your business should go when you’re starting.
Figure Out Your KPIs with Meaghan Moylan, Executive Director at Outpost
August 29, 2023 • 19 MIN
In this episode of How We Grow: The Vacation Rental Show, we’re joined by Meaghan Moylan, Executive Director at Outpost. Together, her and Lynell discuss the importance of placing all your emphasis on the growth of your team and how to lead them with transparency!
Surround Yourself With a Network with Travis Wilburn, Co-Founder of Blue Cedar Partners
August 22, 2023 • 25 MIN
In this episode of How We Grow: The Vacation Rental Show, we’re joined by Travis Wilburn, Co-Founder of Blue Cedar Partners. Join him and Lynell as they discuss the future of AI in vacation rentals and why you need to surround yourself with a network of others in the industry.
The Keys to Growth as a Vacation Rental Business with Ryan Dame, Co-Founding Partner at Casago
August 15, 2023 • 25 MIN
In this episode of How We Grow: The Vacation Rental Show, we’re joined by Ryan Dame, Co-Founding Partner at Casago. Together, he and Lynell delve into why OTAs are integral to Casago and why growing as a business is something you need to commit to.
Why Workplace Culture is So Important with Robin Craigen, Co-Founder & CEO of Moving Mountains
August 8, 2023 • 27 MIN
In this episode of How We Grow: The Vacation Rental Show, we’re joined by Robin Craigen, Co-Founder and CEO of Moving Mountains. Together, he and Lynell discuss the importance of workplace culture and how it can have an impact on both your employees and your customers.
The Undisputed Value of Personal Service with Andrew Loyd, Director of Loyd and Townsend Rose
August 1, 2023 • 25 MIN
In this episode of How We Grow: The Vacation Rental Show, we’re joined by Andrew Loyd, Director of Loyd and Townsend Rose. Together, he and Lynell get into what it’s like building a business in such a tight niche; why you should love what you do; and the undisputed value of personal service!
Building a Brand in a Competitive Market with Dennis Goedheid, Founder of Casiola Vacation Homes
July 25, 2023 • 26 MIN
In this episode of How We Grow: The Vacation Rental Show, we’re joined by Dennis Goedheid, the Founder and CEO of Casiola Vacation Homes. Together, he and Lynell discuss why standing out amongst your competitors is so important for your branding, and how OTAs can actually be rather beneficial!
The Key to Growth: Do What You Love! With Susan Doull, Owner of Commendable Rentals
July 18, 2023 • 28 MIN
Join Lynell Gordon and Susan Doull on this episode of How We Grow: The Vacation Rental Show, as they delve into the importance of loving what you do, why fostering relationships with your employees and owners are equally as important, and how the industry differs from country to country!
Get Out of the AirBnB Hole with Alex Husner, Chief Marketing Officer at Casago
July 11, 2023 • 24 MIN
Join host Lynell Gordon in this brilliant episode of How We Grow: The Vacation Rental Show, as she’s joined by Alex Husner, Chief Marketing Officer at Casago, to discuss why a brand identity is so important to a vacation rental business, and how to get out of the AirBnB hole so many businesses find themselves in
Competing on a Disney-Sized Level with Terry Whyte, Owner of Anna Maria Island Beach Rentals
July 4, 2023 • 18 MIN
Join Lynell Gordon and Terry Whyte, Owner of Anna Maria Island Beach Rentals, as they delve into why the vacation rental industry needs to keep embracing new technologies, and why making mistakes is the only way to learn.
Advocacy is Key with Sharon Walker of Walker Luxury Vacation Rentals
June 27, 2023 • 23 MIN
Join host Lynell Gordon and expert guest Sharon Walker, CEO & Owner of Walker Luxury Vacation Rentals, as they discuss Sharon’s passionate advocacy for vacation rentals against governments who are trying to outlaw them, and why you should treat your employees with the utmost appreciation and respect.
Sustaining Relationships in the Rental Business with Claire Reiswerg, Co-Owner and Broker of Sand ‘N Sea Properties
June 20, 2023 • 19 MIN
On this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Claire Reiswerg, Co-Owner and Broker of Sand 'N Sea Properties, to discuss why relationships are absolutely crucial to your vacation rental business and how to nurture them.
Pride Yourself on Building Customer Relationships with Caleb Hannon, COO and Founder of Stay Lake Norman
June 13, 2023 • 23 MIN
Join Lynell Gordon and Caleb Hannon, COO and Founder of Stay Lake Norman, as they talk all about why they treat their customers like family; the value of taking calculated risks; as well as why you should never undervalue yourself.
Vacation Rental Marketing: Advice From an Expert with Annie Munro Sloan, Co-Founder & CEO of The Host Co
June 6, 2023 • 20 MIN
In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon and Annie Munro Sloan, Co-Founder & CEO of The Host Co, take a deep dive into some of the best tips for keeping your customers happy and providing them a beautiful experience.
How to Increase Your Direct Bookings with Damian Sheridan, Founder and Director of Scale Rentals Show
May 30, 2023 • 22 MIN
In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Damian Sheridan, Founder and Director of Scale Rentals Show, to discuss why perfecting the SEO process is so lengthy and important, and why having a website for your business is absolutely necessary.
Why You Should Spread Your Distribution Channels with Simon Lehmann, Co-Founder and CEO of AJL Atelier
May 23, 2023 • 20 MIN
Join Lynell Gordon and Simon Lehmann, Co-Founder and CEO of AJL Atelier, as they discuss why you should always spread your distribution channels, instead of just clinging to one, and why profitability is not to be taken lightly.
The Misinterpretation of Distribution Channels with Annie Holcombe, Director of Business Development for the US & Canada at Marriott Homes & Villas
May 16, 2023 • 21 MIN
Join Lynell Gordon and Annie Holcombe, Director of Business Development for the US & Canada at Marriott Homes & Villas, as they discuss why you shouldn’t rely too much on third-party distribution channels.
Selling the Experience Instead of the Product with Dennis Robinson, Marketing Manager at Midgett Realty
May 9, 2023 • 18 MIN
Join Lynell Gordon and Dennis Robinson as they take a deep dive into the intricacies of running a vacation rental business on a beautiful yet secluded island, as well as what tips and tricks could help you do the same!
Sustaining Customer and Client Relationships with Roxann Olson, Property Manager at Voyago Vacation Rentals
May 2, 2023 • 14 MIN
Join Lynell Gordon and Roxann Olson, Property Manager at Voyago Vacation Rentals, as they discuss why building relationships with property owners is so intrinsically vital, as well as the importance of the customer experience.
Can AI Impact the Hospitality World? with Evan Dolgow, Head of Predictive Hospitality at Aidaptive
April 25, 2023 • 14 MIN
Join Lynell Gordon and Evan Dolgow as they take a deep dive into how AI and ChatGPT is impacting the way hospitality works, as well as whether or not it’s here to stay for the foreseeable future!
Why Vacation Rental Businesses Need to Focus on Branding with Brian Olson, President of Northwest Vacation Rental Professionals
April 18, 2023 • 26 MIN
Join industry veterans Lynell Gordon and Brian Olson in this insightful episode of How We Grow, as they discuss the inner workings of property management agencies and highlight some key property management strategies to scale your vacation rental business.
Advocacy, Regulations and Real Estate Market Trends With Dru Brown, Managing Partner and Co-Founder at Island Time Hilton Head
April 11, 2023 • 28 MIN
Dru Brown explains how he built vacation rental startup Island Time Hilton Head from the ground up and how he was able to achieve significant growth in just three years.
Creating a Fanbase and How to Rebrand an Established Business with Tom Goodwin, CEO of Mountain Laurel Chalets
April 4, 2023 • 17 MIN
Lynell Gordon and guest Tom Goodwin explore the power of personalization. Through real-life examples, Tom illustrates how to drive engagement and increase customer satisfaction.
How to Run a Successful Boutique Vacation Rental Business with Kellee Daugherty, President and Owner of Daugherty Management & DM Vacations
March 28, 2023 • 23 MIN
Join Lynell Gordon and Kellee Daugherty as they delve into the value of private memberships, discuss how to stay profitable amidst seasonality, and discuss strategies to run a successful boutique vacation rental business.
Why Authenticity is Key with Tyler Hurst, VP of Operations at Utah Vacation Rental Managers Association
March 21, 2023 • 42 MIN
In this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon and Tyler Hurst take a deep dive into why authenticity is the most important quality to have in the vacation rental business.
The Importance of Private Memberships to Short-Term Rental Success with Ed Middlebrooks, Owner at Full Price For Your House
March 14, 2023 • 19 MIN
Join Lynell Gordon and Ed Middlebrooks as they take a deep dive into the value of private memberships, discuss short-term rental rules and regulations, and highlight some rental property investing strategies to add to your playbook.
The Evolution and Growth of the Rental Industry with Brandy Canaley
March 7, 2023 • 25 MIN
On this episode of How We Grow: The Vacation Rental Show, host Lynell Gordon is joined by Brandy Canaley, Chief Operating Officer at Roami, to discuss how the rental industry has grown and evolved over the last few years, as well as the freedom that comes with professional independence.
Succeeding as a Property Manager - from Beginner to Seller with Jodi Refosco, Founder of Taylor-Made Deep Creek Vacations & Sales
February 28, 2023 • 46 MIN
This week on How We Grow: The Vacation Rental Show, Host Lynell Gordon is joined by Jodi Refosco to discuss the keys to developing every area of your business.
Wow Customers and Grow Your Business with Tim Cafferty
February 28, 2023 • 32 MIN
Tim Cafferty, President at Sandbridge Blue Realty Services & Outer Banks Blue Realty Services, shares his inspirational story and details how he grew his business from 10 properties to over 1,000 in 5 years.
Balancing Growth with Service with Tom Stewart, Chief Operating Officer, Resort Realty Outer Banks NC
February 28, 2023 • 50 MIN
Join host Lynell Gordon and this week’s guest Tom Stewart on this informative episode of How We Grow: The Vacation Rental Show, as they discuss Tom’s best customer and owner acquisition strategies and how to grow and manage your inventory of properties.
From Start-Up to Selling the Company - the Ultimate Property Manager Success Story with Mike Harrington, Founder & CEO of Carolina Retreats
February 28, 2023 • 35 MIN
Join Lynell Gordon and Mike Harrington as they discuss vacation rental management and how to get started, scale, and eventually sell.
Trailer - How We Grow: The Vacation Rental Show hosted by Lynell Gordon
February 13, 2023 • 1 MIN
Welcome to How We Grow. Consider this your playbook for all things vacation rental, as we deep-dive into the latest hot topics, technology, and strategies, to help you take your vacation rental business to the next level. Hosted by industry veteran, Lynell Gordon.